Return Policy

You have the right to return any/all watches you have purchased directly from our website within 14 days of receiving the item, for a full refund.

The watch(es) must be unused – in its original packaging with labels and protective stickers intact - and in the same new condition as when the watch was received. This should also include the original box, warranty card, and instructions manual. Any return that fails the quality inspection from customer service (scratches, worn, damaged, missing warranty card/manual, etc.) will be returned back to you with no refund issued.

Kindly note, you will be responsible for all shipping costs on returns. 

Gentian Watches is not responsibile for any items lost during the return shipping.

Please contact us directly at, to receive instructions on how to process your return.

*Please note that international shipping with PostaPlus and DHL is recorded, and with tracking numbers. All shipping is free. Taxes and additional import fees not included.

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